Person involved in the real estate business, rental properties and even investing for a period of time has had to deal with a no-show. No show is indeed a total waste of time and can even drain important time away from other valuable activities. Here are the things to consider in dealing with no-shows and not letting them mess up your life!
1. Better Screen – Recognize your client and who are you working for. It is important to create the word “first impression”. Be sure to impress new clients by providing them accurate information and communication and making yourself always available to them even on short notice. Remember to schedule follow-up calls and email to verify time and date.
2. Accept it – in some cases, emergencies do occur. Don’t be upset or expect the worst. Allow 5 minutes for 30 minutes of travel before calling the client to confirm appointment while allotting 15 minutes delay for an hour travel before calling. Once no-shows is confirmed, stay calm and cool and allow the client to reschedule in their own convenience.
3. A back-up plan – if you can not show up at the moment, send a replacement instead. Always have a plan B. Create a back-up plan in place and utilize whenever possible.
4. Multi-Task – if not show about a new client or contact, set the first meeting during lunch or any “down-time”. If they fail to show, you can treat yourself for lunch and even engage in a bit of reading or somewhat catching up with calls. And if they show up, you have a valid reason to skip lunch.
5. Trace the Time – Many no-shows will display a certain pattern. Once this happened, plan to work weekends in order to assist the primary time-off available to your market.
Published on 2013-11-13 11:39:25